Librarian Resources for the eLibrary Databases

Please Note

The BigChalk databases have been re-named eLibrary by the ProQuest company.

eLibrary's Web Site

eLibrary's web site has product and support information.

eLibrary Contacts

Customer Service

IP additions, changes & account questions.
Monday - Friday 8:00 a.m. - 5:30 p.m. EST
Email: bigchalkcs@il.proquest.com
Phone: 800-521-0600 ext. 7112

Rick Moulden - K-12 Sales
1-800-521-0600, ext. 2219
Email: Richard.Moulden@il.proquest.com

Technical Support

Idaho libraries should send general issues to technical support.
Monday - Friday 8:00 a.m. - 8:00 p.m. EST
Email: k12support@il.proquest.com
Phone: 800-247-7198

If an issue is escalated – please contact the following primary technicians at 800-889-3358, then, dial the extension.

Brian Vann ext. 2384, 7:30 a.m. to 4:30 p.m. Monday – Friday
Matt Graczyk ext. 2385, 9:00 a.m. – 8:00 p.m. Wednesday - Sunday
Alex Islas-Montantes ext. 2184, 7:30 a.m. to 4:30 p.m. Monday – Friday
Sam Borik ext. 2410, 9:00 a.m. – 8:00 p.m. Monday – Thursday

Database Searching Help

Database	Full-Text	Truncation/ Wildcard	Boolean & Proximity
eLibrary Curriculum Edition (formerly BigChalk Library)	100% full-text from magazines, newspapers, pamphlets, reference books, photos, web sites, etc. Interface includes Literature and History modules and is geared for junior - senior high school students.	Not applicable	And, or, and not
eLibrary Elementary (formerly BigChalk Elementary)	100% full-text from magazines, newspapers, pamphlets, reference books, photos, web sites, etc. Interface and content is geared to younger user.	Not applicable	And, or, and not