User Centered Services

gina.persichini's picture

Michael Stephens over at Tame the Web has some very wise advice. He’s listed “5 Factors for User Centered Services,” which includes 5 questions to ask yourself while planning/considering a new service at the library.

The first of the 5 is a favorite of mine:

“Does it place a barrier between the user and the service?”

During the 2020 Vision Think Tank held in August, I recall a lot of discussion about breaking down barriers–barriers of all kinds. Something to keep in mind.