A friend of mine was recently raving about her library service. She’s a customer of the Altanta-Fulton County library system in Georgia. She had this to say on her blog:

“Have I raved about our local library system recently? I love the online system where I can request book holds. I have 9 books in my queue now, and most of them are books that I’m interested in but not enough to fork out $10-15 per book on. Getting the books pulled via holds saves me time and frustration, because I don’t have to try to keep a toddler in check while crawling through the stacks. The email notification of when books are available just makes it that much better.)”

She is one example of a user. This is the kind of service that makes her library important to her–delivering service in a way that is convenient for her and gets her the books she needs.

Kudos to the Atlanta-Fulton County Library system and to all the libraries that make service convenient for their customers.