Performance Management

Performance management is the ongoing collaborative process to support library employees’ success and accomplish the strategic mission of the library. It is a year-round partnership between the director and the board and between the director and the staff to create shared understanding about the results to be accomplished and how that will be done. As a part of planning for the future, performance management requires continually asking ourselves:

  • What we need to do
  • How we need to do it
  • How we can do it better

All employees will know what their job is and what impact their daily activities have on the mission and values of the library. Employees are responsible for their work and accountable for results.

A successful performance management process manages real and potential conflict through open and honest communication focusing on the growth and improvement of individuals. The idea is to communicate openly, frequently and freely – up, down, and across the library – so situations are handled and problems solved before they become crises.

Performance management is a cyclical process that involves:

  • developing the Results Oriented Job Description (ROJD)
  • developing the work plan for the coming year
  • observing performance
  • providing and receiving feedback
  • learning from experiences and applying that learning to clarify expectations and improve performance
  • planning, coaching, feedback and development for all employees