World Book Technical Support and Contacts

World Book

Technical Support

World Book Online Customer Support

Please include your name, the school/library name, account #, a
phone number, and a detailed description of your question, concern, or

Sales Support

John Ybarra
800-975-3250, ext 1

Linking From the Libraries Website

If your library staff and users access World Book Online through the LiLI Portal, there is nothing to adjust on your library's website.

IP Address Recognition

If your IP address range has been submitted to World Book, users linking to the service from a computer within that range, will be automatically authenticated when they go to

Remote Patron Authentication

Libraries that have signed up for an administrative account with World Book (if not, contact them at the number above), will have received an email with the URLs for linking to the World Book content from your website for remote users.  If you have not received this email, contact World Book technical support.