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Tuesday's session included Ira Frosch, President, Palazzo, Inc., presenting a perspective from outside the realm of library land, and Jamie LaRue, Director, Douglas County Libraries, providing an overview of the efforts of a Colorado library district which is working toward providing a seamless interface for the customer and the library's resources.

Matt Goldner, Executive Dir. Of End User Services, OCLC, provided the following thoughts:
1. Create new paradigms and methods for how we create and delivery library services in today's landscape – challenge current assumptions.

2. User expectations are changing

• Simplicity
• Self-service
• Immediate gratification

The morning session of Next Generation: Mashed-up, Fried or Half-Baked?, a symposium sponsored by BCR and Idaho Commission for Libraries in Boise, Idaho, provided an overview of open-source software. Marshall Breeding, Director for Innovative Technologies and Research, Jean and Alexander Heard Library at Vanderbilt University, provided the 20,000 foot view.