LITT: Telehealth

9 attendees

What attendees want to talk about and share:

• Hailey has had their room for a little over a year, especially interested today because underutilized, Tyto clinic kit, https://www.tytocare.com/
• Meridian is wanting to see if good fit for their branch, “privacy pod”
• East Bonner is new to telehealth and looking to gain resources for a pod, they have a borrowable kit (includes a headset w/microphone, laptop, mouse, noise machine, ring light, USB dock, web camera)
• George Strawley, NNLM (National Network Libraries of Medicine) He hosts a telehealth interest group and course
• Jaleen Johnson, NRTRC (NW Regional Telehealth Resource Center) has a wealth of links below, including a free online course

Marketing tools for telehealth libraries:

• Marketing materials from ICfL’s Telehealth Toolkit and flyers from hospitals
• Try getting library on healthcare providers website as a telehealth site
• Local hospital put an ad in local paper for them
• Consider talking with the VA about using telehealth sites
• Talked to personal doctor about library being a telehealth site
• See if can use university resources to make marketing materials > word of mouth will be best, or office manager of local provider
• Word of mouth is probably going to be most effective
• Let office manager of clinic know about telehealth at library
• Cross promote at other library programs where target audience is in attendance. Either a brief PSA at beginning/ end of program and/or have flyers available for people to take.

Questions:

• What are people calling their space? Telehealth room/ pod, Virtual Visit space, Privacy Pod
• Had a dentist come in to see Tyto unit https://telehealthresourcecenter.org/resources/videos/telehealth-for-fqhcs-rhcs-what-is-teledentistry/
• How can we help people understand what telehealth is? https://www.youtube.com/watch?v=5joffD8qOi8
• How do we address proper use of the space and keep users safe? Same policy as other library spaces. Keep door closed/ locked when not in use. Someone having to check-in at desk with staff is also a security measure. Technology/ computer data is wiped after each visit. Current sites have had more issues with food being left in pod rather than use/ security issues.
• How are people navigating the “on demand” appointment option? Elk River has a place on their website to reserve their “3rd Space” https://elkriver.lili.org/3rd-space-reservation/
• What are other uses? We have a lot of healthcare providers in our area, so not sure if we need one of these. Can also be used for job interviews, connecting with friends and family, test proctoring, seasonal residents can use to have healthcare appointment, therapy appointments, meetings with social services (like Social Security Office)

Links:

• https://libraries.idaho.gov/telehealth/
• https://nrtrc.catalog.instructure.com/courses/navigating-the-telehealth-neighborhood-a-guide-to-telehealth-access-for-digital-navigators
• https://nrtrc.org/downloads/DIF-Provider-Platform.pdf
• https://nrtrc.org/downloads/DIF-Establishing-telehealth-appropriate.pdf
• https://nrtrc.org/downloads/DIF-Participant-Internet-Access-Map.pdf
• https://nrtrc.org/downloads/DIF-Tying-together.pdf
• https://nrtrc.org/downloads/DIF-Participant-Space-Access-Map.pdf
• https://nrtrc.org/downloads/DIF-Participant-Device-Access.pdf
• https://telehealth.hhs.gov/patients/what-are-different-types-telehealth
• https://telehealthresourcecenter.org/resources/fact-sheets/consumer-broadband-fact-sheet/
• https://libraries.idaho.gov/telehealth/references-resources/
• https://nrtrc.org/downloads/findtelehealthdigitalguide.pdf