There’s an article in today’s Chronicle of Higher Education online that talks about how academic libraries are struggling to get OPACs supply what their users need. If Google can do it …
(But, Google doesn’t struggle with a complex “integrated” system and perennial budget cuts!)
In any case, it’s an interesting read:
http://chronicle.com/article/After-Losing-Users-in/48588/?sid=wc&utm_source=wc&utm_medium=en